Customer Care

Have a question about your order, need advice on finding your perfect shade, or just want to share your Rouge and Radiance experience? We would love to hear from you.

Our team is available Monday through Saturday, 10:00 AM to 7:00 PM IST. We aim to respond to all inquiries within 24 hours.

Email Us support@rougeandradiance.com

Call Us +91-98765-43210

WhatsApp Support +91-98765-43210

Press & Collaborations Are you an influencer or makeup artist interested in collaborating with us? pr@rougeandradiance.com

Office Address Rouge and Radiance HQ 123 Beauty Avenue, Bandra West Mumbai, Maharashtra 400050

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Frequently Asked Questions

Are your products authentic?

Yes, absolutely. We guarantee that every product sold on Rouge and Radiance is 100% authentic. We source our inventory directly from the brands or their authorized distributors.

We ship all orders within 24-48 hours.

  • Metro Cities: 2-4 business days.

  • Rest of India: 5-7 business days. You will receive a tracking link via email and SMS as soon as your order is dispatched.

Due to hygiene reasons, we do not accept returns on opened skincare or makeup products. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will issue a replacement or refund.

Yes! We offer Cash on Delivery on orders up to ₹5,000. A flat fee of ₹50 applies to all COD orders to ensure safe handling.

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Beauty should be authentic and accessible to all. That’s why our curated collection of skincare and makeup continues to be available at competitive prices. Always 100% authentic, our professional quality cosmetics are stored with strict hygiene protocols. In efforts to reduce our environmental impact, Rouge and Radiance is committed to sustainable packaging options.

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