Strict No Return & No Exchange Policy At Rouge and Radiance, we are dedicated to offering you the finest beauty products. Due to the nature of personal care and cosmetic products, and in strict adherence to hygiene protocols, we do not accept returns or exchanges once an order has been delivered.

• We do not accept returns for shade mismatches.

• We do not accept returns for change of mind.

• We do not accept returns due to allergic reactions (please check ingredients before buying).

Damaged, Defective, or Incorrect Items While we pack every order with extreme care, we understand that damage can occur during transit. We have a specific process to handle these rare cases.

The “Unboxing Video” Requirement: To claim a refund or replacement for a damaged or missing product, you must provide an unedited unboxing video of the package.

• Step 1: Record a video while opening the package. The shipping label must be clearly visible.

• Step 2: Show the damage or incorrect item clearly in the video.

• Step 3: Email the video and your Order ID to support@rougeandradiance.com within 24 hours of delivery.

  Claims made without an unboxing video or after 24 hours of delivery will not be accepted.

Refund Process (For Approved Claims Only) If your claim is verified and approved:

• We will first attempt to ship a replacement product to you free of charge.

• If the stock is unavailable, we will initiate a full refund to your original payment source.

• Refunds are typically processed within 5-7 business days after approval.

Order Cancellation You may cancel your order only if it has not yet been shipped from our warehouse.

• To cancel, email us immediately with the subject line “CANCEL ORDER #12345”.

• A cancellation fee of 2% may be deducted to cover payment gateway charges.

• Once the order status is “Shipped,” it cannot be cancelled.